ManageEngine ServiceDesk Plus
Customer support software with an integrated project management module built for high-performance IT organizations
- Category IT Management Software
- Languages Arabic, Danish, German, English, French, Hebrew, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Vietnamese, Chinese (Simplified)
Brief Description
A comprehensive helpdesk tool that boosts productivity through efficient ticket management.
Overview
ManageEngine ServiceDesk Plus is an advanced IT service management tool that integrates ticket and incident management, asset tracking, purchasing, contract management, and knowledge base in one easy-to-use interface. It provides robust tools to streamline issue resolution, improve team productivity, and increase end-user satisfaction.
Key Features
ManageEngine ServiceDesk Plus includes a variety of features designed to simplify IT service management. It offers extensive ticket and incident management capabilities, allowing users to track, prioritize, and resolve issues efficiently. With the asset management feature, it's possible to track and manage all enterprise assets in one place.
Moreover, the software provides contract management capabilities, enabling users to keep track of all contracts with vendors and ensure compliance. The self-service portal and knowledge base feature ensure that users can resolve common issues themselves, reducing the load on the IT team.
Performance
ManageEngine ServiceDesk Plus performs exceptionally well in diverse environments, handling large volumes of tickets and incidents without any slowdowns. The software is known for its stability and reliability, ensuring that the IT service desk is always up and running.
Usability
The software is designed with usability in mind, featuring an intuitive interface that makes it easy to navigate through different sections. Despite its robust features, even novice users can get up to speed quickly.
Integration and Customizability
ManageEngine ServiceDesk Plus integrates smoothly with other business applications, enhancing its functionality and usability. It offers a high level of customizability, allowing users to tailor the software according to their specific needs.
Conclusion
In conclusion, ManageEngine ServiceDesk Plus is a robust, user-friendly IT service management tool that offers a comprehensive range of features. Its strong performance, high level of integration, and customizability make it a solid choice for businesses of all sizes looking to streamline their IT service management.
Highest-Rated Features:
- Ticket Notifications
- Automate Ticket Routing
- Ticket Prioritization
Lowest-Rated Features:
- Mobile
- Multi-Channel Access
- Knowledge Base
- Company
- ManageEngine
- HQ Location
- Pleasanton, CA
- Year Founded
- 2002
- LinkedIn® Page
- https://www.linkedin.com/company/790880 (123 employees)