menu
menu

ManageEngine ServiceDesk Plus

Customer support software with an integrated project management module built for high-performance IT organizations

8.4

169 Votes

  • Category IT Management Software
  • Languages Arabic, Danish, German, English, French, Hebrew, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Vietnamese, Chinese (Simplified)

Brief Description

A comprehensive helpdesk tool that boosts productivity through efficient ticket management.

Overview

ManageEngine ServiceDesk Plus is an advanced IT service management tool that integrates ticket and incident management, asset tracking, purchasing, contract management, and knowledge base in one easy-to-use interface. It provides robust tools to streamline issue resolution, improve team productivity, and increase end-user satisfaction.

Key Features

ManageEngine ServiceDesk Plus includes a variety of features designed to simplify IT service management. It offers extensive ticket and incident management capabilities, allowing users to track, prioritize, and resolve issues efficiently. With the asset management feature, it's possible to track and manage all enterprise assets in one place.

Moreover, the software provides contract management capabilities, enabling users to keep track of all contracts with vendors and ensure compliance. The self-service portal and knowledge base feature ensure that users can resolve common issues themselves, reducing the load on the IT team.

Performance

ManageEngine ServiceDesk Plus performs exceptionally well in diverse environments, handling large volumes of tickets and incidents without any slowdowns. The software is known for its stability and reliability, ensuring that the IT service desk is always up and running.

Usability

The software is designed with usability in mind, featuring an intuitive interface that makes it easy to navigate through different sections. Despite its robust features, even novice users can get up to speed quickly.

Integration and Customizability

ManageEngine ServiceDesk Plus integrates smoothly with other business applications, enhancing its functionality and usability. It offers a high level of customizability, allowing users to tailor the software according to their specific needs.

Conclusion

In conclusion, ManageEngine ServiceDesk Plus is a robust, user-friendly IT service management tool that offers a comprehensive range of features. Its strong performance, high level of integration, and customizability make it a solid choice for businesses of all sizes looking to streamline their IT service management.

Highest-Rated Features:

  1. Ticket Notifications
  2. Automate Ticket Routing
  3. Ticket Prioritization

Lowest-Rated Features:

  1. Mobile
  2. Multi-Channel Access
  3. Knowledge Base
Company
ManageEngine
HQ Location
Pleasanton, CA
Year Founded
2002
LinkedIn® Page
https://www.linkedin.com/company/790880 (123 employees)
Top 3 ManageEngine ServiceDesk Plus Alternatives

Freshservice

Front desk and IT management software solution that's built for companies of all sizes

Jira Service Management

A program for developers that allows you to rapidly adjust to new changes

SysAid

An automation program built for IT departments that automates many routine tasks you can focus on what's important